HOW MUCH SHOULD I BUDGET?

Our clients typically have furnishing and project budgets beginning at $25,000. We charge hourly for our design services and collect an initial retainer of $5,000. Hours worked are applied to the retainer. Additional hours can be purchased in blocks.

WILL I RECEIVE YOUR TRADE PRICING?

We are fortunate to have relationships with so many talented vendors and we love incorporating custom and one-of-a-kind pieces to make every design unique. These relationships require a time and financial commitment, and it is our policy to price our products so they are competitive with retail.

Our pricing includes our team managing the entire ordering process for you, so you never have to lift a finger. During the purchasing phase and on your installation day hourly fees will not be assessed when you place your orders through Polay Interiors.

HOW OFTEN CAN WE TALK?

Once we've officially started your project, we're available by email during business hours and are happy to schedule calls to talk through any questions you have about the process. We’ll find out upfront how involved you want to be and how often you want updates, then we’ll manage the communication from there so you can enjoy the process without overwhelm or anxiety.

CAN YOU RECOMMEND A CONTRACTOR?

Partnering with professional tradespeople is a crucial part of our process. We'll work with our team of trades to prepare estimates for the work we recommend and oversee their progress throughout your project. If you are already working with a licensed contractor, your proposal will detail how we'll communicate and collaborate with their team to ensure a seamless process.

CAN YOU USE MY EXISTING PIECES?

While we do our best to incorporate heirlooms and antiques into your design if they are compatible with the layout of the space and your design aesthetic, we cannot guarantee the inclusion of your existing pieces.

HOW MUCH TIME DOES THIS PROCESS TAKE?

Every project is unique and we’ll provide an estimated timeline in your proposal. The design phase takes anywhere from 3-6 weeks or longer. From there, ordering, furniture production, shipping, and project management can take anywhere from 16-24 weeks or more.

A typical furnishing project takes about 12-15 weeks from start to finish, and a renovation or build project can take a year or more. We recommend securing a designer 3-6 months in advance of any upcoming deadlines.

WHAT IF I DON'T LOVE THE DESIGN?

The research phase of every project is incredibly detailed and thorough so we have a complete understanding of your design style and lifestyle. Every proposal includes a certain number of reselections so we can get it just right for you. In cases where you are unsure of an item and it's something we know you'll love, we'll state our case as to why it's "the one" for you. These items are oftentimes the ones our clients tell us they love most.

WHAT IF THERE ARE ISSUES?

We'll be working closely together for an extended period of time, and there may be delays or frustrations along the way. It is our commitment to manage any issues and provide open and honest communication so you are never left in the dark. We pride ourselves on providing an enjoyable and seamless experience and a beautiful end result.